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LG ElectronicsTechnology & importsInvoice Checking Solution

Success case: LG Electronics

Automated inbound logistics audit with an AI assistant

For LG Electronics, a global technology leader, auditing their inbound department's logistics expenses represented a complex operational challenge. iProcess implemented a custom solution to automate and provide total traceability to this critical process, ensuring control, efficiency, and financial precision.

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Platform we built for LG Electronics

From Manual Control to Intelligent Logistics Cost Auditing

LG's inbound department manages a high volume of operations and invoices from multiple logistics providers (shipping companies, customs agents, carriers). The manual auditing process was slow, error-prone, and lacked centralized visibility to validate costs against agreed rates, affecting administrative efficiency and precision in import cost accounting.

Additionally, we developed an intelligent bot that allows the system administrator to resolve doubts through natural language. Questions are processed by the bot using artificial intelligence, accessing system information to respond to administrative and operational queries in an agile and precise manner.

What we built for LG Electronics

Each module solves a specific step of the operation, shown with real screens from the system in production.

  1. Centralized Logistics Auditing Platform
    01

    Centralized Logistics Auditing Platform

    We developed a web platform that centralizes and automates the auditing of all logistics expense invoices. The system allows LG's team to validate each cost against pre-negotiated rates, automatically identifying inconsistencies and streamlining the approval and payment process.

  2. Digitization and Support Upload Module
    02

    Digitization and Support Upload Module

    We implemented a portal for logistics providers or LG's internal team to upload and digitize all invoices and supporting documents. This eliminates paper and email dependency, creating a single, organized repository that facilitates consultation and traceability of each operation.

  3. Integration and Reporting for Cost Analysis
    03

    Integration and Reporting for Cost Analysis

    The solution generates detailed reports that provide complete visibility of logistics costs by provider, by import, or by service type. This analysis capability allows LG to make strategic decisions and have precise control of their products' real cost.

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What happens in those 30 minutes

  1. 1You walk us through how the process works today and where time or money is lost.
  2. 2We tell you how we would solve it and how long it would take.
  3. 3If software isn’t the answer, we tell you.
  4. 4If we move forward, you get a phased proposal with scope and timelines.

What we guarantee if we work together

  • SLA-backed support included

    We handle tickets with agreed response times from day one.

  • Phased delivery

    Every phase has acceptance criteria you verify yourself before moving on.

  • A manual for every user role

    Documentation with real screens so your team adopts the system fast.

  • Engineering you can feel

    Automated tests, continuous releases and a modern stack: React, Node.js and TypeScript.