How we work with you, from the first call to support.
Short phases, visible deliveries and a team that stays after go-live.
Running operations by hand costs more than it looks.
If any of these sound familiar, you don’t need another per-seat license. You need your process to work as a system.
Operations live in Excel, WhatsApp and paper.
Nobody knows in real time what was delivered, what is pending or what can be invoiced today.
Invoicing takes days, not minutes.
Reconciling weights, records and rates by hand delays cash flow and invites rejections from the tax authority.
You pay logistics invoices without auditing them.
Carriers, customs brokers and freight companies overcharge the agreed rate and nobody has time to check.
Off-the-shelf software doesn’t fit your process.
You end up bending your operation to the tool, with modules you don’t use and reports nobody reads.
Follow one order from request to invoice.
Follow one order step by step, the way it moves through the platforms we build, and compare it with how it's done today without a system. The same journey applies to sales, purchasing, operations or service.
Swipe to see each step
Step 1 of 6
Request received
From the customer portal
Request from the portal08:02
Order #4821
12 items · due Thursday
High priority
Without a system:It arrives by WhatsApp or email and someone types it into Excel.
Step 2 of 6
Task assigned
Owner and due date set
Work plan08:41
Operations team
3 tasks · Due Thursday
Without a system:It's handed out over phone calls and nobody sees its status.
Step 3 of 6
Work completed
Mobile app with photos and signature
Evidence captured10:15
4 photos
Customer signature
No signal: syncs on return
Without a system:Evidence stays on paper and reaches the office days later.
Step 4 of 6
Verification
Quantities and quality checked
Quality check13:22
12 / 12
Items verified, no issues
Without a system:It's checked by hand and typed in again.
Step 5 of 6
Approval
Business rules validate themselves
Automatic validation13:47
- Purchase order
- Delivery confirmed
- Agreed price
- Ready to invoice
Without a system:Someone cross-checks documents in a spreadsheet to approve.
Step 6 of 6
E-invoice
Accepted by the tax authority
Invoice FE-1048213:48
CUFE 9f3a…c71e
Accepted by the tax authority
Without a system:The invoice goes out days later and may be rejected.
From order to invoice5 h 46 minWithout a system: days
Step 1 of 6
Request received
From the customer portal
Without a systemIt arrives by WhatsApp or email and someone types it into Excel.
Task assigned
Owner and due date set
Without a systemIt's handed out over phone calls and nobody sees its status.
Work completed
Mobile app with photos and signature
Without a systemEvidence stays on paper and reaches the office days later.
Verification
Quantities and quality checked
Without a systemIt's checked by hand and typed in again.
Approval
Business rules validate themselves
Without a systemSomeone cross-checks documents in a spreadsheet to approve.
E-invoice
Accepted by the tax authority
Without a systemThe invoice goes out days later and may be rejected.
From order to invoice
0 h 00 minWithout a system: days
How we work
A clear process with no surprises in timing or cost.
- 01
Free assessment
In 30 minutes we understand your operation, where time and money leak, and whether software is the answer.
- 02
Phased proposal
We gather requirements and deliver scope, tasks and estimated timelines for each phase.
- 03
Development with validation
We show you working progress and you validate each phase against its acceptance criteria.
- 04
Launch and support
We train your team, measure adoption and provide ongoing SLA-backed support.
We don’t deliver and disappear. We measure that your team uses it.
With iProcess Pulse, our internal platform, we monitor the health and adoption of every system we deliver. If a module stops being used, we detect it and act.
SLA-backed support included
We handle tickets with agreed response times from day one.
Phased delivery
Every phase has acceptance criteria you verify yourself before moving on.
A manual for every user role
Documentation with real screens so your team adopts the system fast.
Engineering you can feel
Automated tests, continuous releases and a modern stack: React, Node.js and TypeScript.
Frequently asked questions
Have another question? Write to us and we’ll help.
How much does custom software cost?
It depends on scope, which is why we start with a free assessment. Then we deliver a phased proposal with tasks, estimated timelines and acceptance criteria, so you invest in stages and see results in each one.
How long until my project is ready?
It varies by project. During analysis we give you a detailed task list with estimated times, included in the quote. When we start from one of our solutions (EcoTracer, RouteTracer, ICS or FlightTracer) timelines drop significantly.
Is support included after delivery?
Yes. We handle every case through tickets within the times agreed in the SLA, and we also monitor your system’s health and adoption with iProcess Pulse.
Do you integrate with SAP, Siigo, DIAN and my banks?
Yes. We have production integrations with SAP, Siigo Nube, DIAN electronic invoicing (with CUFE and credit/debit notes) and bank statements. If your system has no API, we can automate it with RPA.
Do the mobile apps work without internet?
Yes. Our field apps store data, photos and signatures offline and sync automatically when signal returns. Drivers use them on the road and pilots in flight.
What technologies do you use?
Modern, proven technology: React and TypeScript on the frontend, Node.js (NestJS or Express) on the backend, React Native for mobile and cloud infrastructure. We choose based on what each project needs.
Do you work with companies outside Colombia?
Yes. We have worked with companies in 5 countries: Colombia, Peru, the United States, Mexico and Brazil. We work remotely, with meetings and updates in your time zone.
Do you work with any industry?
We have deep experience in logistics, waste management, aviation, foreign trade and finance. If your operation has a process technology can improve, we want to hear about it.
Tell us which process is costing you the most.
In 30 minutes we’ll tell you how we’d solve it, how long it would take and whether it’s worth it. No strings attached.
The assessment is free.comercial@iprocess.co
What happens in those 30 minutes
- 1You walk us through how the process works today and where time or money is lost.
- 2We tell you how we would solve it and how long it would take.
- 3If software isn’t the answer, we tell you.
- 4If we move forward, you get a phased proposal with scope and timelines.
What we guarantee if we work together
SLA-backed support included
We handle tickets with agreed response times from day one.
Phased delivery
Every phase has acceptance criteria you verify yourself before moving on.
A manual for every user role
Documentation with real screens so your team adopts the system fast.
Engineering you can feel
Automated tests, continuous releases and a modern stack: React, Node.js and TypeScript.