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Ingram MicroTechnology distributioniDock

Success case: Ingram Micro

Supplier deliveries scheduled online in Colombia and Peru

Suppliers showed up unannounced, docks got congested and appointments lived in phone calls and spreadsheets. For Ingram Micro we built iDock: every delivery is requested, approved, scheduled and received online, in Colombia and Peru.

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From congested docks to a schedule that holds

Every delivery used to depend on phone calls, emails and spreadsheets. Suppliers arrived without an appointment, docks got congested and the vehicle and cargo paperwork was never at hand when it was needed.

With iDock, the supplier books a delivery in minutes, Purchasing approves it, Logistics assigns a dock and time slot, Security checks the vehicle and Receiving confirms what arrived. Five roles, one web platform and automatic notifications at every stage.

We also built Ingram an import declaration search: instead of opening PDFs one by one, the team uploads an Excel file of serial numbers and the system finds which declarations each one appears in.

What we built for Ingram Micro

Each module solves a specific step of the operation, shown with real screens from the system in production.

  1. Suppliers book in minutes
    01

    Suppliers book in minutes

    A step-by-step form for the purchase order, line items, transport and documents: packing list, invoice and import declaration. In Peru, hundreds of line items are loaded from an Excel file.

  2. Purchasing approves before the truck arrives
    02

    Purchasing approves before the truck arrives

    Purchasing reviews each request item by item and, in Peru, assigns the dock when approving it. Trusted suppliers can be exempted from approval so operations never stall.

  3. Logistics assigns dock and time slot
    03

    Logistics assigns dock and time slot

    A calendar with every appointment by dock and hour, with blockable time slots. If vehicle details are missing, the system reminds the supplier 4 hours ahead and automatically rejects the appointment if they are not completed.

  4. Paperless dock receiving
    04

    Paperless dock receiving

    Security checks the vehicle with a checklist including photos and signatures, and Receiving confirms the units received per item. Everything is kept in the history and exports to Excel.

  5. Real-time indicators
    05

    Real-time indicators

    Appointments received, compliance per supplier, demand by day and hour, dock usage and average appointment duration: the distribution center's operation on a single dashboard.

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Tell us which process is costing you the most.

In 30 minutes we’ll tell you how we’d solve it, how long it would take and whether it’s worth it. No strings attached.

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The assessment is free.comercial@iprocess.co

What happens in those 30 minutes

  1. 1You walk us through how the process works today and where time or money is lost.
  2. 2We tell you how we would solve it and how long it would take.
  3. 3If software isn’t the answer, we tell you.
  4. 4If we move forward, you get a phased proposal with scope and timelines.

What we guarantee if we work together

  • SLA-backed support included

    We handle tickets with agreed response times from day one.

  • Phased delivery

    Every phase has acceptance criteria you verify yourself before moving on.

  • A manual for every user role

    Documentation with real screens so your team adopts the system fast.

  • Engineering you can feel

    Automated tests, continuous releases and a modern stack: React, Node.js and TypeScript.